Like a lot of people in the 1990s, Netscape opened the Web to me. I kinda became Netscape obsessed, doodling that Netscape logo on pads during daily editors meetings. But when Netscape became Communicator and faded away, the romance went out of browser software for me.
Fast-forward to roughly 2003. My friend Richard Green, who ran tech for the newsroom, called me into his office to show me the new browser he wanted to install on my computer as a test. Like everyone else in the mainstream world I'd been using Microsoft Internet Explorer (and a bunch of other MS products) for years by then. It didn't excite me like Netscape once did, but that didn't matter. Web browsing was no longer novel. It was something you did, and IE was the utilitarian tool you used to do it.
So when Richard told me Firefox was a better product, my first response wasn't "Great! A better browser might make me happier!" It was "Why is this tech-obsessed geek picking on ME?"